A Higher Standard of Clean
House Cleaning FAQ for Phoenix, AZ
How do online estimates and pricing work?
Our instant estimator uses flat pricing based on your home size. Standard cleans start from $130 (up to $305 for larger homes), deep cleaning starts from $270, and move-in/move-out cleaning starts from $290. Recurring service saves 5-15%. Online estimates are preliminary; final pricing is confirmed based on the condition, scope, and specific requirements of the property.
Do I need to provide my own cleaning supplies or equipment?
No! Our professional cleaning teams bring all necessary cleaning supplies, microfiber towels, extension dusters, and commercial HEPA-filter vacuum equipment. If you prefer eco-friendly products, add the $25 Eco-Friendly Option and we will use our plant-based supplies throughout. You are also welcome to provide specific specialty cleaners if you prefer.
What is the difference between Standard Cleaning and Deep Cleaning?
Standard / Recurring Cleaning focuses on routine maintenance including dusting surfaces, vacuuming carpets, mopping floors, sanitizing kitchens, bathrooms, countertops, and exterior appliances. Deep Cleaning includes everything in standard plus detailed hand-wiping of baseboards, doors and frames, cabinet exteriors, detailed fixtures, and heavy buildup removal.
Do you offer commercial and post-construction cleaning?
Yes! We provide custom commercial cleaning for offices, small businesses, retail spaces, and property common areas, as well as post-construction dust and debris removal. Commercial and post-construction projects require a tailored custom quote or estimate so we can assess your exact property requirements.
Are your cleaning products safe for pets and children?
Yes. Our $25 Eco-Friendly Option add-on swaps in plant-derived supplies for the visit. These botanical formulas effectively sanitize surfaces without harsh chemical fumes, caustic bleaches, or heavy synthetic fragrances, making them gentle for homes with pets and children.
How does property access work if I am away during the cleaning?
Many of our residential and commercial clients are away during scheduled cleanings. You can provide a secure lockbox code, smart lock/garage code, front desk concierge access, or arrange key handoff. We treat every property with strict professionalism and confidentiality.
What is your cancellation and rescheduling policy?
We understand that plans can change. Cancellations or rescheduling made at least 24 hours before your scheduled service will not incur a fee. Cancellations made less than 24 hours before the scheduled service are subject to a $50 cancellation fee. Same-day cancellations, no-shows, or inability to access the property are subject to a charge of 50% of the scheduled service price.
What payment methods do you accept?
We accept convenient, secure digital payments upon completion of service. We do not store credit card numbers directly on the website; all transactions are processed through secure payment systems.
Do you charge a travel fee?
No travel fee applies within our standard Phoenix Metro service area. Locations outside our standard service area may be subject to an additional travel fee based on distance. Any applicable fee will always be confirmed before the appointment.
Do you require a deposit?
Deposits may be required for select larger or specialty services, including move-in/move-out cleaning, post-construction cleaning, large commercial projects, and other specialty services. Any required deposit will be communicated before the booking is confirmed and will be applied toward the final service balance.
See the full cleaning checklist or contact City Green Cleaning Co. for a property-specific answer.