Terms of Service

Services

We provide residential and commercial cleaning services, including standard cleaning, deep cleaning, and move-in/move-out cleaning, within our Phoenix-area service area. Specific services, pricing, and availability are confirmed at the time of booking.

Booking & Payment

• Estimates provided before booking are good-faith approximations based on the information you provide; final pricing may vary based on the actual condition and size of the space.
• Payment is due at the time of service unless other arrangements have been agreed to in writing.
• We accept the payment methods listed at checkout or communicated at booking.
• Standard Cleaning and Deep Cleaning do not require a deposit. Move-In/Move-Out Cleaning and Post-Construction Cleaning require a 25% deposit through Jobber Payments to secure the appointment or project date; the deposit is credited toward the final service balance. Commercial Cleaning does not have an automatic deposit because payment terms may vary by contract. A deposit may be manually required on the Jobber quote for other large or specialty jobs.

Cancellations & Rescheduling

Cancellations or rescheduling made at least 24 hours before your scheduled service will not incur a fee. Cancellations made less than 24 hours before the scheduled service are subject to a $50 cancellation fee. Same-day cancellations, no-shows, or inability to access the property are subject to a charge of 50% of the scheduled service price. Any cancellation fee is reviewed and added or collected manually through Jobber when necessary; no automatic card charge is created simply because a job is canceled.

Access to Premises

You agree to provide safe and reasonable access to the property at the scheduled time, including any gate codes, keys, or entry instructions needed to complete the service.

Client Responsibilities

• Securing or disclosing fragile, valuable, or irreplaceable items prior to service.
• Disclosing any known hazards, pets, or access issues at the property in advance.

Satisfaction & Liability

Our satisfaction guarantee is described in our separate Satisfaction Policy. While we take care to protect your property, we are not responsible for pre-existing damage, normal wear and tear, or damage resulting from defective or improperly installed items. Our liability, where applicable, is limited to the cost of the service performed unless otherwise required by law.

Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Arizona.